Ultimate POS

We're Here to Help

Our dedicated support team is ready to assist you with any questions or technical issues with Ultimate POS.

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Support Options

Choose the support option that works best for you

Support Tickets

Submit a support ticket for personalized assistance from our technical team. We'll respond within 24 hours.

Submit Ticket

Knowledge Base

Browse our extensive knowledge base for tutorials, guides, and answers to common questions.

Browse Articles

Check Ticket Status

Already submitted a ticket? Check its status and view responses from our support team.

Check Status

Our Support Process

How we handle your support requests

1

Submit Ticket

Fill out our support form with details about your issue

2

Confirmation

Receive a ticket ID and confirmation email

3

Support Response

Our team reviews and responds to your ticket

4

Resolution

Issue resolved and ticket closed once you're satisfied

Support Plans

Choose the right level of support for your business

Standard Support

Included with your purchase

  • Email support during business hours
  • Response within 24 hours
  • Access to knowledge base
  • Software updates for 12 months
  • Priority ticket handling
  • Phone support
Included with Purchase
Recommended

Premium Support

£29 /year
  • Email support 7 days a week
  • Priority response within 4 hours
  • Enhanced knowledge base access
  • Software updates & upgrades
  • Priority ticket handling
  • Phone support during business hours
Upgrade to Premium

Common Questions

Quick answers to frequently asked questions

Address

7 London Road
Dover CT17 0ST
United Kingdom

Phone

+44(0)1304 778567

Email

hello@ultimatepos.co.uk